Global banking app for 14 countries

We designed one app that worked for 14 different countries, that was flexible enough to accommodate local needs.

Client
BBVA
Services
Mobile design
Date
2016

About the project

BBVA, a 170-year-old multinational bank, operated different mobile apps across its European and South American markets due to its expansion through acquisitions. In 2015, the bank launched a digital transformation initiative to unify and elevate its digital experience across all channels. I led the initial exploration for a globally scalable mobile app that could adapt to 14 different countries. Subsequently, I joined the implementation team, helping develop a new design system and collaborating with teams in Mexico City, Madrid, and Dallas to bring the app to life.

Results

The redesigned app's success was reflected in its App Store rating, which jumped from 1.8 to 4.8, and earned recognition as the best banking app from multiple publications for several consecutive years.

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